There's no point creating a simulated phishing campaign and having some or all of the emails caught in an email filter!
Before you begin phishing (or training) your users, you’ll need to whitelist our sending IPs. This step is necessary so we can ensure the simulated phishing emails reach your users consistently and aren’t blocked by spam measures.
Update your spam filter and mail server settings to whitelist the following IPs. Keep in mind that with some cloud spam services, the change can take a few hours to come into effect.
If you’re using EveryCloud’s email filtering service, you don’t need to worry about this step as we’ve whitelisted them globally.
Whitelist by Domain
The most effective way to whitelist is using our sending IPs, but if you’re unable to do this you may wish to use the sending domain. Each campaign lists the domain names used to deliver your campaign content. Just whitelist the ones you with to use.
Link Rewriters and Intent Analysis
Some email filtering and anti-spam services (including EveryCloud, Symantec, Websense, MessageLabs, Barracuda) will sometimes have link-following or link inspection options. These services may follow links found in incoming messages, resulting in skewed click-through rates. You can either whitelist/exempt our emails from being subject to these types of features/services or disable these features for the duration of a phishing test.
If you have any issues whitelisting our sending IPs please contact our support team on firstname.lastname@example.org who will be very happy to help.