EveryCloud Technologies

EveryCloud Technologies contact details 1

• Contact EveryCloud Technologies

Raising a support ticket 1

• Raising a support ticket via email

Essential Set Up Documentation 25

• Essential Set Up Documentation
• Set inbound mail limits (Exchange) (At organisational and Receive connector level)
• Set outbound mail limits (Exchange) (At organisational and send connector level)
• Hosted POP mailbox connection details
• Updating MX Records in Windows 2003/2008 Server

See all 25 articles

EveryCloud Outlook Plugin 2

• EveryCloud Outlook Plugin (All features)
• EveryCloud Outlook Plugin (No email archive feature)

Outbound relay setup (All Exchange versions) and Control Panel 4

• Exchange 2013, Outbound smarthost relay setup
• Exchange 2007/2010, Outbound smarthost relay setup
• Exchange 2003/2000, Outbound smarthost relay setup
• Outbound mail config (control panel)

Getting Started 2

• How to set-up a domain
• Install firewall using ConfigServer Firewall (CSF) on CentOS cPanel server

Email 101 - Email transmission and structure 1

• Email transmission and structure analogy

Users 2

• User Creation
• Customized user permissions

Workspace 9

• Workspace Email Search
• How to report spam emails
• Clean Emails
• Spooling period/email retry rate/deferred email
• What does the reason code ase-aoarm given next to my emails mean?

See all 9 articles

Email archiving 7

• Email Archiving Prerequisites
• Archive internally resolved mail from your mail server
• Configure Journaling Rule on Exchange Server 2007, 2010 & 2013
• Can we import historic emails into the email archive
• Marking emails as Private

See all 7 articles

Account 1

• Global Out Of Office

Blacklist/Whitelist 7

• Black and Whitelist import configuration
• What is the correct format for black/white listing domains?
• Black and Whitelist priority
• Is there any way to have an option that permanently black lists an email so that it no longer appears in the reports?
• I want to clear out the contents of my white/blacklists. How do I do this without having to delete each entry one by one?

See all 7 articles

Filtering 9

• Infomail filter
• Spam filtering
• Filtering: Detailed rule set structure
• How to create a cluster
• What is the difference between Premium and Blocking in the Email Filtering tab?

See all 9 articles

POP/IMAP services 2

• Replicating a distribution group using EveryCloud POP services
• Connecting to EveryCloud's POP services/mailboxes

Continuity Service 3

• Continuity Service overview
• My server has gone down and I don’t have your Continuity service activated. Will I lose all my incoming emails during the time my server is down?
• Emails remain “Deferred” from the Control Panel once handled by the Continuity Service

Spam Report 1

• Activate and change the frequency of spam reports

Content Filter 4

• Content filter and .executable container
• Macro enabled content filter, document blocks .doc and .xls
• ATT00001.htm or ATT00001.txt or Winmail.dat
• Maximum inbound and outbound total email size

Compliance Filter 3

• Compliance Filter Functionality
• Compliance filter examples
• Compliance filter rule structure

Mail Footer 4

• Adding a HTML and/or Plain Footer to the control panel
• Is there any way to stop the footer being applied to consecutive emails?
• Can I change the mail footer size in CP?
• Can we add a HTML/TEXT mail footer for a customer after they enter Continuity?

LDAP 5

• LDAP Set Up Requirements
• EveryCloud Technologies LDAP Query
• Does it synchronise passwords for users to log in to the Control Panel?
• What would happen if the customers LDAP server is unavailable/down? Are alternative login methods available for users?
• Configuring LDAPs with Azure Active Directory

Firewall Interference 1

• Firewall Interference (SMTP default traffic inspection)

Office 365 and EveryCloud Technologies 5

• Configuring Office 365 Exchange Online to work with EveryCloud
• My customer uses Office 365 and they can use upwards of 50+ IP’s to send emails out on. Can you accommodate these multiple IP’s?
• Office 365 (internal distribution groups)
• Export users from Office 365 online Exchange for import into EveryCloud
• Configuring Email Archiving on Office 365

GoogleApps Compatibility 1

• Google G Suite (previously Google Apps) and EveryCloud Technologies configuration

White Labelling and SSL certification 5

• White Label Control Panel and Webmail (Partners Only)
• List of possible variables for the HTML in a White Label Spam Report
• Generic Outlook Plugin
• White label spam reports (Partner/Reseller account only)
• White Label Password Reset Message

Encryption 2

• TLS encryption:
• Encryption module overview

Data Sheets 1

• EveryCloud Email Protection Service Datasheet

Control Panel Videos 1

• Control Panel Overview Video

Mobile device set up 2

• How do I setup email on iPhone for use with EveryCloud email services?
• How do I setup email on Android for use with EveryCloud email services?

Control panel display issues 3

• What is ““RSL Error 1 of 3 Error 2048” when trying to log into the control panel?
• Clearing your browsers Flash Cache
• Accessing the Control Panel in Safari (Mac devices)

Outbound Spam Policy 1

• Outbound Spam

Spam report FAQ's 4

• What happens when a spam report isn`t received?
• Is it possible to only have the accumulated report sent to a central contact and not the individual reports?
• Do we have to have a spam report email every time spam is received?
• Why has my option to whitelist in my spam report vanished?

General FAQs 16

• We have a user with a .co.uk address, can we add the .com to the service and without any additional changes?
• Users in the Control Panel
• Why aren't attachments showing up in my recipients email client?
• Infomail (marketing email) filter
• If a domain is taken offline how long will you allow email to be deferred for? And Is there any way to setup an auto-reply to for all inbound email explaining the situation?

See all 16 articles

Apache and IIS Webserver, Website configuration 0

EveryCloud Disaster Recover Contingency 1

• EveryCloud Technologies Disaster Recovery Contingency

Destination server SMTP server responses and fix 1

• 451 4.7.0 Temporary server error. Please try again later. PRX5

RFC's (Internet Engineering Task Force (IETF) and the Internet Society) 4

• RFC 7208 TXT replaces SPF
• RFC 7208 TXT record DNS lookup limits
• RFC 2822 Line Limits (Applicable for MIME body line limits)
• RFC 5321 Trace information (Ref: outbound.everycloudtech.com)

Tools, Tips, Info and Security Vulnerabilities 4

• Ripe International IP queries and IP range delegation
• Dig (Domain information groper)
• Data center placement
• Virus test file (EICAR)

Support SLA's 1

• EveryCloud Technologies Support SLA's

EveryCloud's front end secure servers - EveryCloud user interaction 2

• EveryCloud's Control Panel: Secure Server
• EveryCloud's Website - Partner area - Secure Server

HTML5 Control Panel 2

• Accessing the EveryCloud HTML5 Control Panel
• HTML 5 Control Panel Manual

Endpoint Setup Prerequisites 1

• EveryCloud AV Endpoint Installation Prerequisites

Endpoint User Guide 1

• Link to Endpoint User Guide

Troubleshooting 1

• Troubleshooting Endpoint Install/Uninstall process

Uninstall Tools 1

• EverCloud Technologies Endpoint full uninstall tool

Endpoint Support Capture Tool 1

• EveryCloud's Endpoint Support Tool Capture

FAQs 2

• How does the software deploy into the network and bypass the security of the machines?
• Can exceptions be imported?

FAQs 11

• How long would it take for our continuity service to go live after we have activated it?
• Will the Continuity Service archive emails received/sent between our mail server becoming inoperable and the CS being activated?
• When the messages are delivered back to the mail server after the continuity event what “status” do they have? And are they all marked as unread?
• Regarding TLS, what the behaviour at the end of a continuity event?
• How can we test whether or not the Continuity Service is working?

See all 11 articles

General Information 1

• Emergency Webmail System

Getting Started 1

• Why Sell Continuity Service and How to Activate

FAQs 6

• I have the 'Datagrid' activated so I can see where my users have been on the web. But I only have one or two showing. Why is this?
• Is there a way to get daily reports with usage stats etc for the Web Filter?
• We are seeing a number of 407 errors (Proxy Authentication Required), on applications when the web proxy is enabled. Can we exclude websites that are allowed?
• Can I see all the websites my users have visited?
• I want to see where my users have been on the web? Can I do this in a printable or exportable report format?

See all 6 articles

General Information 3

• Installing through Global Policy Object (GPO)
• Full list of Web Filter categories
• Web Filter Testing

IE11 aConnector 1

• IE11 aConnector

General Information 2

• Websafe
• “Connection failed” error when trying to login into a Websafe message

What we need 0

Advanced Threat Protection 4

• Setting up the Advanced Threat Protection (ATP) Service
• Advanced Threat Protection Features
• ATP URL Rewriting
• ATP Alerts and what to expect

Mail Flow Monitor 1

• Mail Flow Monitor

Explainer Video 1

• Mail Flow Monitor "how it works works"

GDPR 1

• GDPR FAQs/Summary Note