Spam report FAQ's

What happens when a spam report isn`t received?
If you are expecting a spam report that fails to arrive, the next report you receive will include all quarantined mail from the last report, so there will n...
Tue, 16 Feb, 2016 at 2:23 AM
Is it possible to only have the accumulated report sent to a central contact and not the individual reports?
Yes, in the Control Panel, in the Management / Spam Report section, tick the `email address for accumulative report` box and enter an email address then pre...
Wed, 7 Jan, 2015 at 9:10 AM
Do we have to have a spam report email every time spam is received?
No, you can set the frequency of a spam report yourself.
Wed, 7 Jan, 2015 at 9:11 AM
Why has my option to whitelist in my spam report vanished?
The option for a user to Whitelist sender’s emails when releasing spam email has either been removed or has never been granted. To grant this option your ad...
Wed, 7 Jan, 2015 at 9:12 AM