Workspace

Information about the function of this area of the Control Panel

Workspace Email Search
The email search facility can be performed on, Inbound emails, outbound emails or a combination of both. First set the direction of email flow to se...
Tue, 30 Dec, 2014 at 11:04 PM
How to report spam emails
How to report emails as spam 1. Log onto the Control Panel and navigate to the WORKSPACE section. 2. Select the email(s) to be marke...
Wed, 7 Jan, 2015 at 8:51 AM
Clean Emails
Clean e-mail: Clean email are emails that have passed successfully through boundary filtering, our virus scanners, our conte...
Sun, 11 Sep, 2016 at 7:07 PM
Spooling period/email retry rate/deferred email
If we are filtering emails for a customer and the mail server is unreachable and as such a temp 400 SMTP error is generated, we will as per...
Sun, 11 Sep, 2016 at 7:08 PM
What does the reason code ase-aoarm given next to my emails mean?
The reason code "ase-aoarm" describes a specific white listing having taken place. In short, when a recipient has answered the sender on a previou...
Wed, 7 Jan, 2015 at 9:15 AM
Workspace Reason Codes
SMTP response codes fall within three main brackets: SMTP 200 -> Positive acceptance code. eg: SMTP 250 SMTP 400 -> Temporary delivery faul...
Mon, 29 Dec, 2014 at 5:07 PM
Searching emails in the Workspace
In the users Workspace for Email Search or Email Archive sections - If a user double clicks on their name it will automatically appear in the search boxes f...
Wed, 7 Jan, 2015 at 11:37 AM
Workspace Classification Codes
Reason  Definition  Activity 450 4.1.1  Rejection when relay check is enabled  Blocked 450 4.1.8  Sender address rejected: Domain not foun...
Wed, 7 Jan, 2015 at 11:38 AM
Why can’t I see emails from over 3 months ago in my workspace?
We store a total of 3 months worth of email logs in the workspace. If you want to see email and email logs which are older, you must activate our archiving ...
Wed, 7 Jan, 2015 at 9:57 AM