FAQs

How long would it take for our continuity service to go live after we have activated it?
The continuity service starts approximately 30 minutes after its activation and emails will start to be archived, there is no "instant" access to ...
Tue, 1 Apr, 2014 at 5:58 PM
Will the Continuity Service archive emails received/sent between our mail server becoming inoperable and the CS being activated?
Unfortunately there is no way to redirect the emails received during the varying periods between your mail server going down and the activation of the Conti...
Mon, 2 Jun, 2014 at 4:07 PM
When the messages are delivered back to the mail server after the continuity event what “status” do they have? And are they all marked as unread?
Their status in the CP would be changed to delivered. These E-Mails are all marked as being unread.
Tue, 25 Mar, 2014 at 10:05 PM
Regarding TLS, what the behaviour at the end of a continuity event?
If the server claims to understand TLS (ehlo answer contains TLSSTART) but defers an mail sent by TLS with 400 SMTP error, the Continuity Service must fail....
Tue, 25 Mar, 2014 at 10:08 PM
How can we test whether or not the Continuity Service is working?
You must first activate the Continuity Service for the domain in the Control Panel.   Then deactivate the mail server. When EveryCloud sees the ...
Tue, 1 Apr, 2014 at 6:08 PM
When sending an outbound email from the Webmail portal during a continuity event, should that email be automatically queued for re-delivery to the server along with the undelivered inbound emails?
Yes, that email be will automatically queued for re-delivery to their server along with their undelivered inbound emails.
Tue, 25 Mar, 2014 at 10:14 PM
Does the LDAP login support users logging in to the Continuity Webmail?
No, the LDAP login is only for logging into the Control Panel.
Tue, 25 Mar, 2014 at 10:19 PM
How does the Continuity Service work when my server has stopped accepting emails? How and when does EveryCloud sense that my mail server has gone down?
If a connection to the customers server cannot be established (timeout of approx 10 seconds), or their server answers with a 400 SMTP error for some reason....
Thu, 3 Apr, 2014 at 8:56 AM
When my server is up and running again. How does EveryCloud know this and how long does it take to start sending mail normally to my mail server again?
A program on the portal server checks in at regular intervals of about 30 minutes, to see if a connection can be made to the customers mail server and check...
Tue, 25 Mar, 2014 at 10:22 PM
Why can’t I de-activate my Continuity Service?
Only we can de-activate the Continuity Service once activated (hence the greying out of the radio button). Send an email to support@everycloudtech.com and w...
Tue, 25 Mar, 2014 at 10:23 PM