There's no need. When a customer releases a virus from their spam report, our second line engineers are automatically informed. They then look at the rule that stopped the mail. If the mail is found to contain a virus, then the rule stays in place. But if the email is found not to contain a virus, then the rule is deleted.
I have received an email which was caught as a virus but after releasing it I have found that it is simply a false positive and does not contain any malware. Do I have to notify you of this?
Modified on: Wed, 7 Jan, 2015 at 10:05 AM
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